Does onexbet sell or share my personal data with other companies?

No. onexbet has never and will never sell your personal data to any third party for marketing or commercial purposes. Data sharing occurs only in very limited circumstances — with Malaysian payment providers (Touch 'n Go, GrabPay, DuitNow, FPX) to process your transactions, with game providers to operate slots and casino games, or with legal authorities when required by law. All such third parties are bound by strict confidentiality agreements.

How do I request a copy or deletion of my data from onexbet?

To exercise your privacy rights — whether to request a copy of your data, corrections, deletion, or restriction of processing — you may: (1) Log in to your onexbet account and go to the Privacy Settings section in your profile, or (2) Send an email to support@onexbet-khelo.net with the subject line "Data Privacy Request" along with your full name and account number, or (3) Contact the onexbet support team via 24/7 live chat. onexbet will process your request within 30 business days.

Does onexbet store my credit card or e-wallet information?

No. Onexbet does not store your full credit card details or sensitive e-wallet account information on our servers. All transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks) are processed directly through each provider's secure payment gateway. Onexbet only retains transaction records (amount, date, status) for legal compliance and dispute resolution purposes.

What happens to my data if I close my onexbet account?

When you close your onexbet account, we will not immediately delete all your data, as certain legal obligations require us to retain specific records. Financial transaction data is retained for 7 years in accordance with Malaysian financial law. KYC data is retained for 5 years under anti-money laundering legislation. Other data not required for legal purposes will be deleted or anonymised within 90 days of account closure. You will not receive any marketing communications from onexbet after closing your account.

onexbet | Privacy Policy and Data Protection for Players

1

Introduction and Scope of the onexbet Privacy Policy

Onexbet understands that your personal data is a trust placed in us. As an online betting and casino gaming platform serving players across Malaysia — from Kuala Lumpur, Selangor, Johor, Sabah, and Sarawak to Kelantan and Kedah — we take this data protection responsibility seriously.

This Privacy Policy applies to all users of the onexbet platform, including website visitors, registered members, and former members. It covers all data collected through the onexbet website, mobile app, customer support services, and all other interactions between you and onexbet.

Onexbet operates in compliance with Malaysia Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws and regulations. We are committed to ensuring that all personal data processing is carried out lawfully, fairly, and transparently.

Note: This Privacy Policy forms part of the Terms & Conditions onexbet. Both documents should be read together for a full understanding of your rights and obligations as a user of the onexbet platform.

2

Types of Personal Data Collected

Onexbet collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we may collect:

A. Identity & Contact Data

Full name as shown on your MyKad or passport
Malaysian identity card number (MyKad) or passport number
Date of birth and gender
Active email address
Malaysian mobile phone number
Residential address

B. Financial & Transaction Data

Deposit and withdrawal history (amounts, dates, payment methods)
E-wallet account names and numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) — retained solely for transaction processing purposes
FPX details for bank transfers
Transaction records required for anti-money laundering legal compliance

C. Gaming Activity Data

Betting and game history (slots, blackjack, sports, live casino)
Timestamps and frequency of platform usage
Game preferences and favourite sports
Bonus and promotion records used

D. Technical Data

IP address and device information
Web browser type and operating system
Cookie and login session data
Platform access logs and usage data

3

How Onexbet Collects Your Personal Data

Your personal data is collected in various ways when you interact with the onexbet platform:

Account Registration: When you register as a new onexbet member, you will be required to complete a form collecting basic identity and contact information.
Identity Verification (KYC): When identity verification is required, you will be asked to submit supporting documents such as a copy of your MyKad.
Financial Transactions: Every time you make a deposit via Touch 'n Go, GrabPay, DuitNow, FPX, or any other supported payment method, the relevant transaction information is automatically recorded.
Platform Usage: Your activity on the onexbet platform — including games played, bets placed, and time spent — is automatically recorded by the system.
Support Communications: When you contact the onexbet support team via live chat, email, or WhatsApp, the content of those communications is stored for service quality purposes.
Cookies & Tracking Technologies: The onexbet platform uses cookies and similar technologies to automatically collect usage data as you browse our website.

4

Purpose of Personal Data Use

Onexbet uses your personal data solely for the following legitimate purposes:

Purpose	Legal Basis
Providing services and managing your account	Contract fulfilment
Processing financial deposits and withdrawals	Contract fulfilment
Identity verification (KYC) and fraud prevention	Legal obligations
Anti-money laundering compliance	Legal obligations
Service communications and account notifications	Contract fulfilment
Customer support and complaint resolution	Legitimate interest
Platform improvement and user experience	Legitimate interest
Personalised promotions and offers (with your consent)	Consent

Important: onexbet does not use your data for automated decision-making that produces legal effects or significantly impacts you without human review. Every material decision concerning your account involves review by trained onexbet staff.

5

Data Sharing with Third Parties

Onexbet does not sell your personal data to any third party. However, there are limited circumstances in which onexbet may need to share your data with trusted third parties:

Payment Providers: Required transaction information is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and banks to process deposits and withdrawals. These providers are bound by their own privacy policies and security standards.
Game Providers: Slot and game providers such as Pragmatic Play, PG Soft, and Habanero may receive game session data necessary to operate their games within the onexbet platform.
Legal Authorities: onexbet is legally required to disclose certain information to Malaysian authorities upon lawful request, including in the context of criminal investigations or court orders.
Technical Services: Cloud service providers, cybersecurity firms, and technical support partners that help us operate the onexbet platform may have limited access to certain data as part of their services. All such providers are bound by strict confidentiality agreements.

Our Commitment: In all of the above cases, onexbet shares only the minimum data necessary, and only with parties that have adequate data protection agreements in place. We do not share your data for third-party marketing purposes.

6

Onexbet's Data Security Measures

Onexbet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:

256-bit SSL Encryption: All communications between your device and onexbet's servers are encrypted using the latest TLS/SSL protocols.
Multi-Layered Firewall: onexbet's servers are protected by advanced firewall systems with real-time threat monitoring.
Strict Access Controls: Only authorised onexbet staff who require access for specific tasks are permitted to access your personal data.
Two-Factor Authentication (2FA): onexbet's internal systems are secured with multi-factor authentication to prevent unauthorised access by external parties or internal personnel who have not been granted access.
Regular Security Audits: onexbet undergoes regular security audits and penetration testing conducted by independent cybersecurity experts.
Staff Training: All onexbet staff who handle personal data receive regular data protection training.

While onexbet takes all reasonable precautions, please be aware that no online security system can guarantee absolute 100% protection. We encourage you to take your own protective measures as well, such as using a strong and unique password for your onexbet account.

7

Your Personal Data Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by onexbet:

Right of Access

Request a copy of your personal data held by onexbet at any time.

Right to Rectification

Request the correction of any personal data that is inaccurate or incomplete.

Right to Erasure

Request the deletion of your personal data in specific circumstances permitted by law.

Right to Restriction

Request restriction of your data processing under certain circumstances as provided by law.

Right to Portability

Request your data in a machine-readable format for transfer to another platform.

Right to Object

Object to the processing of your data for specific purposes, including direct marketing.

To exercise any of the above rights, please contact onexbet by email at support@onexbet-khelo.net or via live chat within the platform. Onexbet will process your request within 30 business days. In some circumstances, we may need to verify your identity before proceeding.

8

Cookies, Tracking Technologies & Your Choices

The onexbet platform uses cookies and similar tracking technologies to enhance the user experience and collect analytics data. The following are the types of cookies used by onexbet:

Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to the operation of the onexbet platform.
Performance Cookies: Collecting information on how you use the onexbet platform to help us identify technical issues and improve the user experience.
Preference Cookies: Saving your preferences such as language, region, and display settings so you don't have to reconfigure them each time.
Analytics Cookies: Helping onexbet understand aggregate platform usage patterns (not individual behaviour) for product improvement purposes.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the onexbet platform, particularly cookies essential to session security.

9

Protection of Children's Data

Onexbet strictly prohibits the use of the platform by individuals under the age of 18. Our platform is not designed for children, and we do not knowingly collect personal data from minors.

Should onexbet discover that personal data has been collected from an individual under the age of 18, we will take immediate action to delete that data and close the associated account. Parents or guardians who suspect their child has registered or used the onexbet platform are urged to contact us immediately at support@onexbet-khelo.net.

Important Warning: If you are under 18 years of age, you are not permitted to use the onexbet platform in any capacity. This is not merely an onexbet policy — it is our legal and moral obligation to Malaysian society.

10

Cross-Border Data Transfers

As a platform operating in the global digital environment, there are situations where your personal data may be transferred or processed outside Malaysia — for example, by cloud service providers or international game suppliers. In such cases, onexbet will ensure that:

Data transfers are carried out only to countries or organisations that provide an adequate level of data protection.
Appropriate Data Processing Agreements have been executed with all recipients of data outside Malaysia.
Your rights as a data subject remain fully protected regardless of where your data is processed.

Onexbet prioritises servers and services based in Malaysia or regions with robust data protection laws wherever available and practical.

11

Data Retention Period

Onexbet retains your personal data only for as long as necessary for the purpose it was collected, or as required by law. The following are onexbet's data retention guidelines:

Active Account Data: Retained for the duration of your membership with onexbet.
Financial Transaction Data: Retained for 7 years from the transaction date in accordance with Malaysian financial regulations.
KYC Data: Retained for 5 years after account termination in accordance with anti-money laundering legal requirements.
Support Communication Logs: Retained for 2 years for service quality and dispute resolution purposes.
Technical Data (Server Logs): Typically retained for 90 days, then deleted or anonymised.
Closed Account Data: Core data is retained for 5 years after account closure for legal compliance purposes.

Once the applicable retention period expires, your personal data will be securely deleted or permanently anonymised so that it can no longer be linked to you.

12

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this onexbet Privacy Policy or the way we handle your personal data, please reach out to us through the following channels:

Privacy Email: support@onexbet-khelo.net (please indicate "Privacy Inquiry" in the email subject line)
Live Chat: Available 24/7 within the onexbet platform
Response Time: We will respond to privacy-related enquiries within 5 business days

Policy Amendments: onexbet reserves the right to amend this Privacy Policy at any time. Any material changes will be communicated to you via in-platform notification or email at least 14 days before the amendment takes effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Policy.

Privacy Policy Onexbet – Personal Data Protection for Malaysian Players

How onexbet Protects Your Privacy